Security & Privacy
Our safe shopping guarantee
Keeping your details safe is very important to us, we promise to do everything we can to make buying from us safe.
We have been in business for 10 years and have designed our website to be as secure as possible.
We do all we can to prove we’re safe
We have registered with the ISIS programme which certifies online retailers for being safe. ISIS has certified that www.appliancesonline.co.uk trade in a manner that is legal, decent, honest, truthful and fair. This means our website and practices are constantly being reviewed, so we have to make sure we’re always doing what we promise.
To find a secure website look for the following logos, only trustworthy websites are allowed to display such logos
To keep your information safe
Our secure website encrypts your personal information, including your debit/ credit card details, name and address. By encrypting your personal information we ensure your details remain secure at all times.
We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.
We only accept Card payments that have been verified by the card holder
To protect the payment of your new appliances we have introduced Verified by Visa and MasterCard SecureCode.
Verified by Visa and MasterCard SecureCode are new security programmes designed to give added security when shopping online. They allow you to create your own password, to use every time you shop online using these cards. This stops anyone from making payments online with your details as your bank will ask you to verify payment online.
If your bank operates a secure authentication policy and you have not previously registered you may be requested to do so within the checkout process. To register your payment card you need to click on "Activate now" and complete the details requested. You will be asked to create a password. Using a secure link your bank will verify these details; the information is not kept or visible to www.appliancesonline.co.uk Whenever you shop online in the future using your registered card, you will be asked for your password. If your password matches, the purchase will be confirmed.
We will not misuse your personal information
We respect your privacy and promise that we will not provide your information to any other company without your consent, and you can unsubscribe at any time.
We fully abide by the Data Protection Act. Your personal details may be used, dependent on your response to the Data Protection questions, in analysis at an anonymous level by DRL Limited.
Still prefer not to order via the Internet?
If you prefer to order by phone, please feel free to call us on 0871 704 9000, and our helpful staff will be happy to process your order for you. Our Call Centre opening times are Monday - Sunday 8am to 10pm.