Following recent news reports surrounding the safety of Beko frost free fridge freezers we are here to give you the facts. We are the appliance specialists and want to help anyone who is concerned.
The good news for Appliances Online customers is that none of the models we have ever sold from Beko have been affected, meaning that if you have purchased your Beko fridge freezer from us, no matter what year, your fridge freezer is safe. However, if you are still concerned please call the Beko helpline on 0800 009 4837.
Only models bought between January 2000 and October 2006 have been affected, please check the model and serial number on the fridge freezer which is located inside the fridge compartment. The first two digits of the serial number give the year of production.
If your model begins with the following; 00 01 02 03 04 05 06 then you need to contact Beko to arrange a repair.
What are the model numbers affected?
The affected models are as follows; CDA543FX,CA5411FFS, CDA752FS, CDA645FW, CA5411FFW, CDA752FW, CDA647FS, CA5411FFX, CDA752FX, CDA647FW, CA7014FFX, CS460FF, CDA648FS, CA7015FFS,CS460FFS,CDA648FW,CA7015FFW, CS460FFSD, CDA653FS, CA7015FFX, CS461FFW, CDA653FW, CDA539FS, CS461FFS, CDA653FX, CDA539FW, CSA4706FFX, CDA659FS, CDA539FX, CSB4606FFS, CDA751FS, CDA543FS, CSB4606FFSD, CDA751FX, CDA543FW,CSB4606FFW
Please remember, if you have bought one of these models from Appliances Online you will not have been affected, all units sold from us were post-2006 meaning that all of our customers have safe, fully working models with no risks.
What exactly is the problem?
The problem lies in the defrost timer area, which controls the frost free function on the fridge freezer. Condensation has been gathering around the timer which has allowed water to seep into the timer, occasionally causing the component to fail and overheat. In extreme cases, but only a very small percentage, this has led to a fire.
How many people have been affected?
At this time, it is not clear how many people have faulty units. Beko have mailed over 100,000 owners and successfully modified 11,000 units.
Can I get a new model?
All of the models are only affected in one area, the defrost timer, located at the rear of the appliance. This part can easily be replaced and there is no need for the entire unit to be changed.
How do I get a replacement part?
Remember to call Beko directly and an engineer will come out to your home and a repair the fridge freezer free of charge.
Will this really be free?
Yes, Beko are covering the costs of repairs and parts.
How long will a repair take?
The repair will only take around 30 minutes for the engineer to complete.
I have a model which I bought somewhere else but I think it has been affected. What should I do?
If you own a model which has been affected then please call the free phone Beko number on 0800 009 4837 between 9:00am and 5:00pm Monday to Friday. To speed things up, please make sure that you have to hand the model and serial number of your product when you call.
What else can I do?
If you still need more information, or wish to check your model online then more details can be found on the Beko website
www.beko.co.uk. You can enter your model and serial number online and check if your product has been affected.
We know that news of this type can be distressing, but we want to reassure our customers that this type of fault is extremely rare. We want to emphasise again that no models bought from Appliances Online have been affected. Beko are doing everything possible to control the situation and for anyone who owns a model purchased from another company, Beko are responding quickly to all customers and getting repairs set up quickly to minimise stress and ensure the safety of everyone who owns one of the affect units.
Beko helpline - 0800 009 4837